Return and Refund Policy

Easy Returns & Refunds with Packaging Friends

We value your satisfaction. If your order doesn’t meet expectations, we’re here to help.

How Our Return Policy Works

Below are the guidelines for returns and refunds on stock items, effective within 30 days of shipment and receipt

Stock Product Returns

Restocking Fee

15% restocking fee applies to all returned stock products.

Return Authorization (RMA)

Request an RMA within 30 days of receiving your order.

Return Shipping

Buyer covers shipping costs unless the return is due to our mistake

Inspection & Refund

Contact us 24 hours a day, 7 days a week

Sale Items

Only regularly priced items are refundable. Sale items are non-refundable unless required by law.

Returns for Custom Orders

Accepted only if the product does not meet order specifications

Custom orders may have a quantityvariance of +/- 10-25%.

Balance adjustments are settled
at the time of shipping

Damaged Goods

What If My Order Arrives Damaged?

  • Note the damage on the Proof of Delivery (POD) upon arrival.
  • Take photos of the damage immediately.
  • Report the issue within 5 days; otherwise, the products will be considered accepted.

Nonconformity Issues

Received the Wrong Items?

If the products received do not meet the agreed specifications, notify our Customer Care team within five (5) days to report the issue.

Return Process (Step-by-Step Guide)

How to Initiate a Return

Request a Return Authorization (RMA)

via email or phone

Confirm the return location before shipping

(we have multiple return centers).

Ship the product

in its original condition and packaging.

Refund Processing

Refunds are issued after inspection.